Privacy Policy for Ludo CashOut

1. Introduction

Inosoft Ltd ("we," "us," or "our"), a company registered under the laws of Nigeria, operates the Ludo CashOut gaming platform (the "Service"). This Privacy Policy complies with the Nigeria Data Protection Regulation (NDPR) 2019 and explains how we collect, use, process, and safeguard your personal information when you use our gaming and financial transaction services.

2. Information We Collect

We collect data necessary to provide our gaming services, process transactions, and comply with legal obligations:

2.1 Personal Identification Information:

• Full name and date of birth (for age verification)
• Government-issued ID (for high-value transactions as required by law)
• BVN (Bank Verification Number) for financial transactions
• Contact information (email, phone number)
• Profile photo (for account verification)

2.2 Financial Information:

• Bank account details (for withdrawals)
• Transaction history (deposits, stakes, winnings)
• Payment method information (cards, mobile money, etc.)

2.3 Technical and Usage Data:

• Device information (IP address, device type, operating system)
• Gameplay data (matches played, scores, in-app behavior)
• Location data (for regulatory compliance and fraud prevention)

3. Legal Basis for Processing

We process your personal data based on:

• Contractual necessity: To provide our gaming services and process transactions
• Legal obligations: Compliance with Nigerian gaming and financial regulations
• Legitimate interests: Fraud prevention, service improvement, and security
• Consent: For marketing communications and optional features

4. Data Use Purposes

We use your information to:

• Create and manage your gaming account
• Process financial transactions and pay winnings
• Verify your identity and prevent fraud
• Comply with anti-money laundering (AML) regulations
• Provide customer support
• Improve our services and develop new features
• Send important service notifications
• Conduct age verification (minimum age 18)

5. Data Sharing and Disclosure

We may share your information with:

• Payment processors: For secure transaction processing
• Regulatory authorities: As required by Nigerian law
• Fraud prevention agencies: To combat financial crime
• Cloud service providers: For secure data storage
• Legal authorities: When required by court order or legal process

We never sell your personal data to third parties.

6. International Data Transfers

Your data is primarily processed in Nigeria. Any international transfers will comply with NDPR requirements, including implementing appropriate safeguards like Standard Contractual Clauses.

7. Data Security Measures

We implement robust security measures including:

• Encryption of sensitive data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication protocols
• Employee training on data protection
• Secure payment processing systems

8. Data Retention

We retain personal data:

• For active accounts: Throughout your use of our services
• After account closure: 5 years for financial records (as required by law)
• Fraud-related data: Up to 7 years
• Marketing data: Until consent is withdrawn

9. Your Rights Under NDPR

As a Nigerian data subject, you have the right to:

• Access your personal data (free once annually)
• Request correction of inaccurate data
• Object to processing of your data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for marketing
• Request restriction of processing
• Lodge complaints with the Nigeria Data Protection Bureau

10. Age Restrictions

Our services are strictly for users aged 18 and above. We implement age verification checks and will immediately close any accounts found to be operated by minors.

11. Responsible Gaming

We are committed to responsible gaming practices and provide:

• Self-exclusion options
• Deposit limits
• Reality checks
• Access to support organizations

12. Changes to This Policy

We will notify users of material changes via email or in-app notifications. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Information

For data protection inquiries or to exercise your rights:

• Data Protection Officer: dpo@help.ludocashout.com
• Customer Support: support@help.ludocashout.com
• Legal Address: [Your Registered Office Address in Nigeria]

We respond to all legitimate requests within 30 days as required by NDPR.